Water & Sewer Welcome

The Precautionary Boil Water Notice issued on 11/17/2020 for Unincorporated Mary Esther has been lifted. Water quality sampling confirms that the water is safe to drink. Click here to view the rescission notice.



In an effort to protect the well-being of our customers and employees, the maximum capacity of the lobby has been significantly reduced. Please continue to conduct business with us over the phone or online, as much as possible.


*Upcoming Holidays*

All OCWS Offices will be closed on the following dates:

  • November 25 – Offices closing at 3:00PM
  • November 26 & 27 – Closed for Thanksgiving
  • December 24 & 25 – Closed for Christmas
  • January 1 – Closed for New Year’s Day

Payments can still be made at a drop box, online or over the phone 850-651-7171.

Ways to Pay

There are no convenience fees added to online and phone payments.
  • Pay and/or View Bill Online
  • By phone 850-651-7171
  • Drop Box Locations
  • Most Western Union bill payment locations will accept cash to pay your utility bill. Please have your account number and save your receipt from that location if choosing this method.

New Service/Moving/Cancel Service

Picture of Island Water Tower

An Essential Service for Our Community

 Our Mission:

A professional, community organization providing the customers of Okaloosa County an ample and affordable supply of clean, safe drinking water, with a commitment to collecting and disposing of domestic waste in a manner that protects the environmental future of our county.


New Okaloosa County Water & Sewer Customer information